Last Updated: 2025-12-28 08:28
Please read these Terms and Conditions carefully before using our service. Your access to and use of the service is conditioned on your acceptance of and compliance with these Terms.
By accessing or using the service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the service.
Ink and Impact Company — whatimpact.com.sa
Effective date / 28/12/2025
Last updated / 28/12/2025
These Terms and Conditions (the “Terms”) govern your access to and use of the services provided by Ink and Impact Company (“Ink and Impact”, “we”, “us”, or “our”), through https://whatimpact.com.sa and related services (the “Service”). By registering for an account, accessing, or using the Service, you agree to be bound by these Terms and any applicable order form, subscription agreement, or additional terms (“Customer Agreement”).
If you do not agree, do not use the Service.
“Customer” means the entity that registers for and uses the Service to send or manage communications.
“End User” means an individual recipient of messages sent through the Customer’s use of the Service.
“Content” means any text, images, messages, templates, attachments or other materials uploaded, transmitted, or generated by you or on your behalf through the Service.
You must be at least 18 years of age and have the legal capacity to enter into binding contracts to use the Service. By using the Service you represent and warrant that you meet all eligibility requirements and that all information you provide is accurate and complete.
You must register for an account to access the Service. You agree to provide accurate and complete information and to keep your account credentials secure.
You are responsible for all activity under your account and must notify us immediately of any unauthorized use or security breach.
We reserve the right to suspend or terminate accounts for suspicious or illegal activity or violations of these Terms.
Service description: We provide a multi‑tenant platform to manage and send messages via the WhatsApp Business API, tools for message templates, analytics, contact management, and integrations with other services (the “Service”).
Availability and delivery: We will use commercially reasonable efforts to provide the Service, but we do not guarantee message delivery (delivery depends on third parties, including WhatsApp/Meta and carriers). We may modify, suspend or discontinue features at any time.
Customer responsibilities: As a Customer you must:
Comply with applicable laws, regulations and industry standards (including Saudi laws and any laws applicable to the Customer’s End Users).
Obtain all necessary consents, opt‑ins and permissions from End Users before sending messages.
Ensure Content complies with applicable laws, WhatsApp/Meta policies, and these Terms.
Not use the Service to send spam, illegal communications, solicitations restricted by law, or to facilitate fraudulent or harmful activity.
Provide accurate account and billing information and timely respond to queries.
Prohibited activities include, without limitation:
Sending unsolicited bulk messages, spam, harassing, fraudulent, or deceptive messages.
Transmitting content that is illegal, infringing, obscene, defamatory, pornographic, hateful, or promotes violence.
Using the Service to impersonate another person or entity.
Interfering with the Service, reverse engineering, scraping or attempting to gain unauthorized access.
Circumventing usage limits or security measures.
Violation of the Acceptable Use Policy may result in suspension or termination of the account without refund.
The Service integrates with WhatsApp/Meta and other third-party platforms. Use of these platforms is subject to their terms, policies and restrictions. Customers are responsible for complying with WhatsApp/Meta policies (including template approvals, message quality, and opt-in requirements). Ink and Impact is not responsible for actions or penalties taken by third parties, including WhatsApp/Meta.
Fees: You agree to pay fees specified in your subscription, order form or pricing page. Fees and charges are non‑refundable except as required by law or stated in an agreement.
Billing: Payments are processed by third‑party payment providers. You must provide valid payment information and authorize recurring charges where applicable.
Taxes: Fees are exclusive of taxes. You are responsible for any taxes, duties or levies imposed by authorities, other than taxes based on Ink and Impact’s net income.
Late payments: We may suspend or terminate Service for overdue accounts and charge interest or collection fees where permitted.
Free trials or promotions are governed by the terms applicable to them. We reserve the right to limit trial features and to terminate promotions at our discretion.
Support: We provide support as described in your plan. Premium support or an explicit SLA is available under separate agreement.
SLA: Unless an SLA is in a separate agreement, the Service is provided on an “as is/on available basis.” We are not responsible for downtime caused by third parties or force majeure.
Roles: Ink and Impact usually acts as a processor for messages and message content transmitted on behalf of Customers. Customers are responsible as controllers for compliance with applicable data protection laws (including obtaining consents from End Users).
Data Processing Agreement: We offer a DPA which supplements these Terms and governs our processing of personal data on behalf of Customers. Contact privacy@whatimpact.com.sa to obtain the DPA.
Privacy Policy: Our Privacy Policy explains how we collect and use personal data. By using the Service you consent to the processing described in the Privacy Policy.
Our rights: Ink and Impact retains all rights, title and interest in the Service, platform, software, trademarks, trade secrets and related intellectual property. No ownership of our IP is transferred to you.
License: Subject to payment and compliance with these Terms, Ink and Impact grants you a limited, non‑exclusive, non‑transferable license to access and use the Service for your internal business purposes.
Your Content: You retain ownership of Content you submit. By submitting Content you grant Ink and Impact a worldwide, non‑exclusive license to host, transmit, display and use such Content as needed to provide the Service and for analytics and improvement of the Service (subject to the Privacy Policy and DPA).
Each party will protect the other’s confidential information and not disclose it except as permitted by the agreement, or as required by law. Confidential information excludes information that is public, independently developed, or lawfully received from third parties.
To the fullest extent permitted by applicable law, the Service is provided “as is” and “as available” without warranties of any kind. Ink and Impact disclaims all warranties, whether express or implied, including merchantability, fitness for a particular purpose, and non‑infringement. We do not warrant that the Service will be uninterrupted, error‑free, secure or fit for your purposes.
To the maximum extent permitted by law, Ink and Impact’s total aggregate liability for any claim arising out of or related to these Terms or the Service shall not exceed the total fees paid by you to Ink and Impact for the Service in the 12 months immediately preceding the claim (or if you have not paid fees, SAR 1,000).
In no event will Ink and Impact be liable for indirect, special, incidental, consequential, punitive or exemplary damages (including lost profits, lost data, or lost business opportunities) even if advised of the possibility of such damages.
Nothing in these Terms limits liability that cannot be limited under applicable law (e.g., for willful misconduct or gross negligence, or mandatory statutory consumer rights).
You agree to indemnify, defend and hold harmless Ink and Impact, its affiliates and personnel from and against any claims, liabilities, damages, losses and expenses (including reasonable legal fees) arising from:
Your use of the Service or violation of these Terms;
Your Content or End User communications;
Your breach of applicable laws or third‑party rights;
Claims arising from data protection non‑compliance by you as a controller.
Ink and Impact will indemnify you against third‑party claims arising solely from our material breach of these Terms or our negligence in providing the Service, subject to limitations and conditions.
Term: These Terms remain in effect while you use the Service or until the agreement is terminated.
Termination for convenience: Either party may terminate in accordance with your subscription or agreement terms (e.g., by providing notice).
Termination for cause: Either party may suspend or terminate the account for material breach, unlawful activity, non‑payment, or as otherwise permitted.
Effect of termination: Termination does not relieve you of payment obligations. Upon termination, we will delete or return your Content as specified in the DPA or contract. We may retain aggregated anonymized data.
Neither party will be liable for failure or delay caused by events beyond reasonable control (acts of God, government action, Internet outages, strikes, pandemics, etc.). The affected party will notify the other promptly and use reasonable efforts to resume performance.
These Terms are governed by the laws of the Kingdom of Saudi Arabia. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts of Riyadh, Kingdom of Saudi Arabia.
We may update these Terms from time to time. Material changes will be communicated by email or notice on the Service. Continued use of the Service after notice constitutes acceptance of the updated Terms.
All notices under these Terms shall be given in writing by email or postal mail to the contact details provided in your account or the addresses below:
Ink and Impact Company
Address: Ahmad Ibn Mayser , Building No. 7818, District Qurtubah Dist, 13245 , Riyadh.
Email: legal@whatimpact.com.sa
Severability: If any provision is held invalid, the remainder will continue in effect.
Assignment: You may not assign your rights without our consent. We may assign or transfer our rights without your consent in connection with a sale or reorganization.
Entire agreement: These Terms, any order forms, pricing schedules, and the Privacy Policy and DPA constitute the entire agreement between the parties regarding the Service.
If you have questions or need support:
Email: support@whatimpact.com.sa
Sales: sales@whatimpact.com.sa
Privacy: privacy@whatimpact.com.sa
Address: Ahmad Ibn Mayser , Building No. 7818, District Qurtubah Dist, 13245 , Riyadh.
Phone: 00966505877644